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If you are being threatened or harassed...

PingerTara
posted this on July 25, 2011 04:49 PM

IF YOU ARE RECEIVING THREATENING OR HARASSING TEXTS OR CALLS AND YOU BELIEVE YOU ARE IN PHYSICAL DANGER, PLEASE CONTACT YOUR LOCAL LAW ENFORCEMENT IMMEDIATELY.
 

If you're experiencing any sort of harassment from any of our users, please follow the steps below to address the issue. If you are under 18, please have your parent or guardian assist you. This applies to both Pinger users and non-Pinger users.
 

What to do if you are receiving inappropriate text messages

  • First, take a screenshot of the offending text message(s), then block the sender from texting you (follow the link for instructions). We won't tell them you've blocked them.
  • Then, if you'd like to report a Pinger user, submit a support request and make sure to report the phone number(s) that have been bothering you. If you are a Pinger user, include your account information as well.
     

What to do if you are receiving inappropriate calls 

  • The simplest thing to do first is, don't answer the call.
  • Submit a support request with the offending Pinger phone number(s). If you are a Pinger user, include your account information as well.

Please note that in both situations, we cannot give out user information without law enforcement involvement, but we are more than willing to assist law enforcement with their investigation. This is in accordance with our  privacy policy.


If you've sent in an email or request for help and haven't seen a response, please go over THIS article as you may have missed the auto-reply email from our system.
 


The overwhelming majority of our millions of users enjoy a great experience with Pinger. We work hard to protect our users' privacy and make Pinger fun and age-appropriate for all of our users. We're here to help. 

 

If you have other questions, submit a request and we'll get right on it.

- Team Pinger

 
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