(Android) "Please set your device to correct date" error message

Are you an Android user who is receiving an error message every time you try to log into the Pinger app? If so, please view the information below in an attempt to resolve the issue. 

Issue symptoms

• You are unable to log into your Pinger account
• Receiving the error message "Please set your device to the correct date. This is a security requirement (and helpful if you forget what day it is)"

Conditions

• You are using an Android device when attempting to login

Cause and resolution

This error message is typically caused by one (or both) of the items below:

1. Your device date and time settings are set incorrectly
2. The security certificate is disabled or missing (Pinger needs this to connect to the internet)

Please try the following steps below to attempt to resolve the issue:

Step 1: Check your device date/time

1. Tap on your device 'Settings' (not just Pinger app settings)
2. Tap on 'General'
3. Tap on 'Date and Time'
4. Enable 'Set Automatically' (if disabled)

Step 2: Ensure your security certificate is enabled

1. Go to your device 'Settings'
2. Tap the 'General' tab 
3. Select 'Lock screen and security'
4. Select 'Encryption & credentials'
5. Tap 'Trusted credentials'
6. Scroll to find Thawte, Inc. Primary Root CA
   1. Swipe right to enable (if currently disabled)

Please Note: If Thawte, Inc. Primary Root CA is not an option in your device’s list of security certificates, please submit a request and we’ll send you a link to download the certificate to your device.