How do I close my account?

You can easily close your account through the Pinger app. Please see below for instructions:

Note: You cannot close your account from TextFree Web. See the article "Can I close my account via TextFree Web?" for details.

FYI: If you wish to also delete your personal data, please visit the How can I manage my Personal Information? article for information and instructions.

To close your account:

Important for users on Pinger app version 12.7+: Closing your Pinger account is a permanent action. After you close, you will be unable to reactivate your account & will lose your Pinger number and all Pinger data such as messages, voicemail, and media will be deleted without the ability to recover them.

Users below Pinger app version 12.7: Once you close your account, you cannot re-open it yourself and will have to contact support to have the account re-opened. Your Pinger data will not be deleted if you close your account while on a Pinger app version below 12.7.

On your iOS device:

1. Visit Pinger Settings
2. Scroll & tap Support
3. Tap Close account
4. After reviewing the on-screen information about closing, tap Continue to Close Account.
5. Choose a reason for wanting to deactivate your account > tap the red 'Close Account' button.
6. Confirm the close by tapping Close Account one more time (or cancel if you wish to keep your Pinger account and its data.)
7. You will receive a pop-up confirming your account has been closed and the next steps on canceling your subscription to avoid future charges.

Please note:

• Uninstalling the app will not close your account and delete your Pinger data. 
• Closing your account does not automatically cancel your subscription. Please visit How to manage or cancel one or more of my subscriptions? for instructions.

Questions, or want to re-open your account? Submit a request.