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Missing earned or purchased minutes?

There are a variety of offers you can complete through TapJoy such as, reaching a certain game level or answering surveys in order to obtain free minutes for calls. It's very important that you complete them 100% to receive the total minutes they are offering. 

If you've recently completed offers through our partner Tapjoy, and have not received them, first try logging out of your account, then back in! It may just take a few minutes for the minutes to appear on your account

Still haven’t received your minutes? Follow the instructions provided below to contact TapJoy! 

MISSING EARNED MINUTES

1. From the dial pad, tap on your minute balance

2. Under “Additional Offers,” tap “Free”

3. At the bottom right, tap “Missing Minutes?”

4. Fill in the description and email fields and tap submit to get your free minutes!

If TapJoy confirms with you that they delivered the missing minutes to you, but you still don't see your new balance reflected in your account, send a message to support@pinger.com with the following:

1. Offer you completed

2. How many minutes you're missing

3. Username & phone number

We'll make sure to get those minutes to you!

MISSING PURCHASED MINUTES

Forward us a screenshot of your receipt of purchase from the Google Play Store to support@pinger.com showing the date, and minute amount so we can add those in for you!

In the email, please also provide your username and phone number so we know where to add them!

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