iOS What can I do if I forgot my login credentials?

If you are having trouble logging into your account, we have a couple of options when it comes to obtaining your login information. However, this depends on how much of your account information you remember:

• If you don't know your phone number, your username, or the email you used to sign up with, click here
• If you know you're phone number or username, or the email you used to sign up, click here
• If the email attached to your account is not correct and you're on a new device, click here
• If you type in your phone number, username, or the email associated with your account, and we don't recognize the information click here 

If you don't know your phone number, your username, or the email you used to sign up with, unfortunately, we cannot send you your account information.

The only ways we can verify your account information is if we have any of the following:

• your username
• email associated with the account, or
• you are contacting us from a device that you've used to log in to your account

Without any of the above information, we have no way to find your account within our system to send your login credentials. 

If you know your phone number or username, or the email you used to sign up, then figuring out your password will be a piece of cake! 

1. Simply enter your phone number, username, or the email you used to sign up and tap the "Forgot Password" button. 

2. The next screen will show you what email you have on file with your account. If this is the right email tap  "Send Reset Link" and we'll send you an email telling you how to reset your password.

If this email is not correct, tap "This is not my email".

From here, we'll ask you to enter the correct email address so we can send you an email to reset your password.

If the email attached to your account is not correct and you're on a new device:

repeat the password recovery process with a device that you’ve used on before. If we do not know your email or any part of your login, we cannot verify that you are the account owner through your device information. 

Questions? Submit a request.