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What do I do if I Forgot my Login Credentials?

We're so sorry you've forgot your login information!

There's a different couple of options when it comes getting your login information , and it all depends on how much of your account information you remember:

* If you don't know your Textfree phone number, your Textfree username, or the email you used to sign up with Textfree, click here 

* If you know you're Textfree phone number or username, or the email you used to sign up, click here 

* If the email attached to your account is not correct and you're on a new device, click here

* If you type in your Textfree phone number, username, or the email associated with you account, and we don't recognize the information click here 

If you don't know your Textfree phone number, your Textfree username, or the email you used to sign up with Textfree, then unfortunately we cannot send you your account information.

The only ways we can verify your account information is if we have any of the following:

* your username

* email associated with the account, or

* you are contacting us from a device that you've used to log in to your account

Without any of the above information, we have no way to find your account within our system to send your login credentials. 

If you know you're Textfree phone number or username, or the email you used to sign up, then figuring out your password will be a piece of cake! 

1. Simply enter your Textfree phone number, username, or the email you used to sign up and tap the "Forgot Password" button. 

2. The next screen will show you what email you have on file with your account. If this is the right email tap  "Send Reset Link" and we'll send you an email telling you how to reset your password.

3.  If the email attached to your account is not correct and you've logged in on this device before, we'll ask you to enter the correct email address so we can send you an email to reset your password. 

If the email attached to your account is not correct and you're on a new device, repeat the password recovery process with a device that you’ve used Textfree on before. If we do not know your email or any part of your login, we cannot verify that you are the account owner through your device information.

If you type in your Textfree phone number, username, or the email associated with you account, and we don't recognize the information, we'll show you the last couple of account that were accessed on the device you're using. If you do not see you're account tap "I Don't See My Account". 

If you do see your account, tap the check box next to the account information, and tap either "Send Reset Link" or "Log In", depending on whether or not you need us to send you your password. 

 

If you have any questions, or for some reason this process does not work for you. send us an email at support@pinger.com. We'd be happy to help you out. 

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