We have made deactivating an account simpler now. No need to submit support tickets and wait for the account to get deactivated! You can do so from within the app:
1. Tap on the Textfree icon on the left hand corner of the screen
2. Once in the settings, scroll down to find: “Need help?”
3. There will be three options on the Help page. Tap the last option titled "Deactivate Account".
4. If you have any questions, please contact support before you deactivate your account. We're more than happy to help you out. All you have to do is click "Contact Us" If you don't have any questions, and want to go ahead with deactivating your account, simply tap "Deactivate Account"
5. A short survey will pop up. You will need to fill this out before you can continue deactivating your account
6. Once you pick a reason for leaving us, the "Deactivate Account" button will turn red. When this happens tap the button and you'll have successfully deactivated your account
Once you deactivate your account, you cannot reactivate it yourself. Send a message to firstname.lastname@example.org with your username in order for us to reactivate it for you