If you've recently completed offers through our partner TapJoy, and have not received minutes, we have an initial troubleshooting step to try:
- Ensure that you have fully completed the offer.
- Incomplete offers will cause you to not receive minutes since it's technically incomplete.
- Incomplete offers could be not watching a video in full, or exiting out of the offer before finishing.
- Log out& back into Pinger.
- Make sure you remember/write down your login information so you don't get locked out of your account.
Sometimes it just takes a few moments for your minutes to update to your account. If you still don't see your minutes after closing/reopening and logging out/in, please follow the instructions below to contact TapJoy directly (since Pinger does not have control over earned minutes).
Purchased minutes
If you're missing minutes that you purchased, please contact TextFree Support and provide a screenshot of your Apple iTunes Store receipt showing your missing purchased minutes. We will assist you from there.
Here are some helpful resources for finding your receipt and how to take a screenshot.
- Here are instructions on how to find your Apple App Store Receipt.
- Here are instructions on how to take a screenshot.
Earned minutes
If you're missing minutes that you earned by watching videos, or other offers:
- Pinger app Settings
- Tap Get Minutes (you can see your current number of minutes in red to the right)
- Tap Other Offers to be redirected to TapJoy's site
- From there, tap the menu icon (top-left) of the TapJoy screen
- Tap the Help & Support section
- Tap General FAQ
- Scroll down and tap the 'I completed an offer but didn't get my rewards' FAQ article
- Read over the info, and contact TapJoy Customer Support to inquire about your missing minutes
Questions? Submit a request.
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