Missing earned or purchased minutes?

There are a variety of offers you can complete through TapJoy to obtain free minutes for calls, such as reaching a certain game level of answering surveys. It's very important that you complete these 100% to receive the total minutes they are offering. 

If you've recently completed offers through our partner TapJoy, and have not received them, first try logging out of your account, then back in. It may just take a few minutes for the minutes to appear on your account.

If you still do not see your minutes, please follow the instructions below for further troubleshooting.

--Tab Names--

• Android
• iOS

--Tab 1 Start--

To inquire about your missing minutes: 

1. Go to your Pinger app Settings
2. Tap Get Minutes (you can see your current number of minutes in red to the right)
3. Tap Additional Offers
4. On the top left of the TapJoy screen, Tap FAQ in the settings icon
5. Scroll down to I completed an offer but didn't get my rewards article
6. Contact TapJoy Support to inquire about your missing minutes

Questions? Submit a request.

--Tab 1 End--

--Tab 2 Start--

To inquire about your missing minutes: 

1. App Settings
2. Tap 'Get Minutes' (you can see your current number of minutes in red to the right)
3. Tap 'Other Offers'
4. Tap 'FAQ' in the settings icon on the top left of the TapJoy screen
5. Scroll down to 'I completed an offer but didn't get my rewards' article
6. Contact TapJoy Support to inquire about your missing minutes

Questions? Submit a request.

--Tab 2 End--