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Missing earned or purchased minutes?

If you've recently completed offers through our partner Tapjoy, or have purchased minutes from the iTunes Store and aren't seeing them, follow these instructions:

First, try logging out of your account, then back in! It may just take a few minutes for the minutes to appear on your account

Still no minutes? Follow the below instructions:

Missing Earned Minutes

1. Access your dial pad by tapping on the middle icon along the top toolbar

2. From the dial pad, tap on your current minute balance

3. Tap on 'Other Offers" to get to the Tapjoy offer wall

4. Along the bottom right, tap on 'Missing Textfree Minutes?" 

5. Here is where you can fill out a claim with Tapjoy to recover your missing minutes

Still no minutes? Send a message to support@pinger.com and let us know the offer you completed, how many minutes you're missing, and your username & phone number. We'll make sure to get those minutes to you!

Missing Purchased Minutes

Forward us your receipt of purchase from iTunes to support@pinger.com showing the date, and minute amount so we can add those in for you!

In the email, please also provide your username and phone# so we know where to add them!

 

 

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