Missing earned or purchased minutes?

There are a variety of offers you can complete through TapJoy such as, reaching a certain game level or answering surveys in order to obtain free minutes for calls. It's very important that you complete these 100% to receive the total minutes they are offering. 

If you've recently completed offers through our partner TapJoy, and have not received them, first try logging out of your account, then back in. It may just take a few minutes for the minutes to appear on your account.

If you still do not see your minutes, please follow the instructions below for further troubleshooting.

--Tab Names--

• Android
• iOS

--Tab 1 Start--

To inquire about your missing minutes: 

1. App Settings
2. Tap 'Get Minutes' (you can see your current number of minutes in red to the right)
3. Tap 'Additional Offers'
4. Tap 'FAQ' in the settings icon on the top left of the TapJoy screen
5. Scroll down to 'I completed an offer but didn't get my rewards' article
6. Contact TapJoy Support to inquire about your missing minutes

Questions? Submit a request.

--Tab 1 End--

--Tab 2 Start--

To inquire about your missing minutes: 

1. App Settings
2. Tap 'Get Minutes' (you can see your current number of minutes in red to the right)
3. Tap 'Other Offers'
4. Tap 'FAQ' in the settings icon on the top left of the TapJoy screen
5. Scroll down to 'I completed an offer but didn't get my rewards' article
6. Contact TapJoy Support to inquire about your missing minutes

Questions? Submit a request.

--Tab 2 End--