Did your number expire?

As per our policy, your number will expire after 30 days of inactivity. "Inactivity" in this sense means that you have not sent a message or made an outgoing phone call in a 30-day period. 

However, we do send a warning to your verified email address letting you know that your number is nearing expiration and that is one reason why it is so important to provide a valid email address when you sign up for a Pinger account. 

To keep your Pinger number active: 

• Send a text or place an outgoing phone call to a Non-Pinger Contact within a 30-day period.
• Subscribe to our 'Reserve Number' Feature (additional monthly fee)

Actions that won't keep your number active:

• Receiving a phone call
• Receiving a message

To choose a new number:

1. Open up the Pinger app
2. Choose a new number from a list (search for the area code)
3. Once your number expires, so do your minutes. Please reach out to our support team and we'd be happy to transfer your minutes over to your new number

Please Note: If you do not see your expired number in the app (when it prompts you to choose a new one), this most likely means that that number is not available to use at this time.

Questions? Submit a request.