If you've received unknown/unwanted calls or text messages to your Textfree number, and are unsure of how the other party has your Textfree number, you may be victim to an increasing industry-wide problem referred to as caller ID spoofing and spam calls.
What is Caller ID Spoofing?
According to the FCC,’Spoofing’ occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofing is often used as part of an attempt to trick someone into giving away valuable personal information so it can be used in fraudulent activity or sold illegally. U.S. law and FCC rules prohibit most types of spoofing.
Caller ID lets consumers avoid unwanted phone calls by displaying caller names and phone numbers, but the caller ID feature is sometimes manipulated by spoofers who masquerade as representatives of banks, creditors, insurance companies, or even the government.”
If you would like to learn more about caller ID spoofing, please click here for the FCC's consumer guide to Caller ID and Spoofing.
Why does spoofing occur?
Spoofing is used as a tactic to get you to answer the phone or text in an attempt to scam you into giving up personal or account information.
Examples of Spoofing
There are a few scenarios that may indicate your number is being spoofed or that you've received a spoofed call:
- Someone says that you have called them when you have not.
- Receiving calls from a friend/family member when that person is with you at the time.
- You've received a call from a number that looks similar to yours (area code and prefix). This is a common tactic for telemarketer/spam calls.
What you can do if you experience Spoofing
- You can file a complaint with the FCC if you feel you're being spoofed.
- Review the FCC's tips to help prevent unwanted spam calls (robocalls).
- Block the number: click for iOS and Android instructions.
If your number was spoofed, unfortunately, the call was made illegally outside of our systems.
If you need further information or have additional concerns about caller ID spoofing or spam calls, please contact support for assistance!