Troubleshooting

Login Issues

• "Something Went Wrong" Error Message

General Troubleshooting

• Notification troubleshooting
• Receiving a network error message?
• Service Status Page
• Can I reopen my Pinger account?
• Experiencing performance issues after updating the app?
• (Android) "Please set your device to correct date" error message

See all 8 articles

Messaging Issues

• "Double Check that Number" Error Message
• What does the "Approaching Carrier Limit" warning message mean?

Calling Issues

• Experiencing "one-way audio" issues while using VoIP calling
• "Call couldn’t connect" error message
• Missing earned or purchased minutes?
• Why is my cell number showing when I make a call in Pinger?
• Trouble with the dial pad on Android?

Account Issues

• What can I do if I forgot my login credentials?
• Did your number expire?
• iOS What can I do if I forgot my login credentials?