How to save messages or conversations

If you need to save a copy of your Pinger text messages, conversations, or calls, see below for options.

Note: Pinger does not have an option to download and/or export your text messages, call history, or voicemails. You'll need to use the options below to save your data. We apologize for any inconvenience. 

Option 1 - saving message content

If you need specific details from text message conversations, you can use either: 

Pinger Mobile

While logged into the mobile app, take screenshots of the messages or conversations to save to your phone's camera roll. 

TextFree Web 

Log in to TextFree Web, then copy and paste the messages or conversations into a word-processing document such as Microsoft Word. 

Option 2 - requesting info about your account

If you need basic information on your personal information and/or account, you can make a Personal Information Request. To request a copy of your personal information:

1. Log in to your Pinger account using this link: Access My Personal Information. 
   • You must be able to log into your account using the special link above to complete the information request.  
2. Once logged in, select "Access My Information" and follow the prompts.

Important information regarding personal information requests (option 2):

• The results are typically returned via email within 72 hours or less, however, for long-time users or high-use accounts with a high level of communication history, the results may take up to 1 week to deliver. 
• You can only make this request 2 times per 12-month period.
• The results may include deleted messages, if they are still available. Note that this process will NOT include details like the date, time, or recipient's phone number.

Additional Resources regarding personal data and privacy: 

• Data Privacy
• How can I manage my Personal Information?

Questions? Submit a request.