"Sip not set" Error Message

Issue Symptom

You receive the error message "There is no sip account set for your TextFree account!"

Conditions

You are receiving the error message pictured below when trying to:

• Place a call
• Send a text
• Log in to your account

Cause and Resolution

You are using the application internationally, which has caused you to receive this error message.

Unfortunately, our application is not supported outside of the US or Canada. While we are always evaluating the potential for international expansion, at this time we only support service to US and Canadian residents while they are within the United States and Canada. This means that you would be unable to use the Pinger app internationally, and doing so would be in violation of our Terms of Service. 

If you are traveling outside the US or Canada, please reach out to our Support Team and let us know. We can assist you from there. 

If you have further questions, please submit a request.