Troubleshooting

Login Issues

• Error 8293 Registration or Login Failed
• “Browser Issue Detected” Error Message
• Login Failed Error 6124
• Troubleshooting log in issues with Google and Apple
• (Error 403) We could not authenticate with our servers. Please try again.
• "Something Went Wrong" Error Message

General Troubleshooting

• Notification troubleshooting
• Receiving a network error message?
• How to clear the notification badge number
• How to clear cache and cookies
• "Sip not set" Error Message
• How to Reinstall the Pinger app

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Messaging Issues

• Character Limit Reached Error Message
• "Double Check that Number" Error Message
• What does the "Approaching Carrier Limit" warning message mean?

Calling Issues

• Where did minutes go?
• Not receiving calls
• Dropped Calls
• Experiencing "one-way audio" issues while using VoIP calling
• "Call couldn’t connect" error message

Account Issues

• What can I do if I forgot my login credentials?
• Why have I been charged twice for Pinger Plus?
• I can't subscribe to Pinger Plus
• Error 9080 Registration Failed
• Registration Failed with Error (Codes 3857, 1062, 2792, 8121, 9414, 2731, or 2938)
• Account Temporarily Suspended

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Error Messages

• Request failed with error 5951 or 5961
• Request Failed with Error 5962 or 5963
• Registration Failed with Error 6135
• (Android) Receiving error 1005
• Request Failed with Error 7064
• Request Failed with Error 7062

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