With Pinger's newest update, we are giving our loyal customers unlimited calling, for free! With this exciting new update, we thought you might have a few questions, so we've prepared a quick FAQ.
When will I receive this update?
By the end of the day on Tuesday, June 6th, 2023.
What do I need to do to receive this update?
No action is required on your end to receive unlimited calling. As soon as we release this update, unlimited calling will be added to your account.
As a best practice, you can force close and reopen the app which will allow the app to refresh.
- We can't confirm the exact time of day you will receive this update, so please be patient as we roll this feature out during the date seen above.
- The "Minutes" section in Settings will be removed and you will no longer need to purchase or earn minutes in order to place calls.
What if I recently purchased minutes?
If you recently purchased minutes, please contact us and we will assist you.
What if I have unused minutes in my account?
If you have unused PURCHASED minutes, please contact us as you may be eligible for a full or partial refund.
If you have unused EARNED minutes, there's nothing we can do, but the good news is that your calls will now be free so there's no longer a need to watch promo videos or complete offers to earn free minutes.
I'm having trouble with calls
If you're having trouble placing calls or notice any recent performance issues with the Pinger app after this update, please contact us and we investigate your issue further.