Log in/Log out of your account

This article highlights how to log in and out of your Pinger mobile Or Web account. 

Note: If you can't log in because you forgot your password, click here for steps on how to reset your password.

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• Mobile
• Web

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Mobile Log in

Via Email:

1. Open the Pinger app.
2. Tap 'Continue with Email'
3. On the "Welcome Back" screen:
   1. Enter the email address associated with your Pinger account.
   2. Enter your password.
      • If you forgot your password, tap 'forgot password' and a reset link will be sent to your email address associated with your Pinger account.
4. Tap Login.
5. View your email inbox and open the message from Pinger. It will contain a 6-digit verification code.
6. Return to the Pinger app and enter the verification code, then tap Continue.
7. You will then see your Pinger inbox letting you know you have successfully logged in and verified your email.

Via Single Sign-On:

1. Open the Pinger app.
2. Tap either "Continue with Google" or "Continue with Apple" (based on which account you used to create the Pinger account).

You will then see your Pinger inbox letting you know you have successfully logged in.

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Logging out

1. In the Pinger app, go to Settings, then tap 'Account'.
2. Tap the Log Out button. 

Please Note:

• Once you've logged out of your account, you will no longer receive notifications for calls or messages.
• If you need to log out of multiple devices (if you changed your password or feel that your account has been compromised) please contact support for assistance. 

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--Tab 2 Start--

 Logging in

We've updated how you log in to TextFree Web. Instead of signing in with Apple or email directly on the website, you’ll now use a QR code and your mobile app to verify your login.

Since Pinger doesn't support QR codes, you'll need to download the TextFree mobile app to use TextFree Web. To log in, enter your Pinger credentials in the TextFree mobile app and follow the steps below. 

How to log in with a QR code:

Once you've downloaded TextFree for mobile and used your Pinger login credentials to log into the app:

1. On your computer, go to https://messages.textfree.us/login. You’ll see a unique QR code on the login screen.
2. Unlock your mobile device & ensure you’re currently logged into the TextFree app.
3. Open your camera app.
4. Point your camera at the QR code, tap the link when it pops up.
5. Select “OK” on your in-app pop-up, and your webpage should refresh & log you in.

FYI's

If you’re already logged into the app:

• The app opens and verifies the QR code.
• You’ll see a “Login successful” message.
• Your web session on your computer will log in automatically.

If you’re not logged into the app:

• You’ll be prompted to log in as usual in the app.
• After you log in, the app will verify the QR code and log you into the web session.

If you don’t have the app installed:

• You’ll be taken to the appropriate app store to download the app.
• You can proceed with the login steps above after installing the app.

If the QR code has expired:

• For security, each QR code only works for a short time.
• If the QR code expires on the web page:
  • You’ll see a message asking you to refresh.
  • Click “Refresh” to generate a new QR code and try again.

Troubleshooting

If you do not see a QR code on Web: 

• Please refresh your browser. If that doesn't work, you can also clear your browser's cache and cookies. 

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Logging out

1. While viewing the inbox, click the downwards arrow icon (seen at the top-right of the Inbox next to your TextFree number).
2. Click "Log Out" 

Please Note:

• Once you've logged out of your account, you will no longer receive notifications for calls or messages.
• If you need to logout of multiple devices (if you changed your password or feel that your account has been compromised) please contact support for assistance. 

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Questions? Submit a request.