How to block a number on TextFree Web

IF YOU ARE RECEIVING HARASSING OR THREATENING TEXTS OR CALLS, AND YOU BELIEVE YOU ARE IN PHYSICAL DANGER, CONTACT YOUR LOCAL LAW ENFORCEMENT IMMEDIATELY.

Using our services for abusive behavior is explicitly against our terms and conditions. Anyone caught harassing or threatening others will have their account disabled immediately.

What to do if you are being harassed:

• Email [e-mail] and let our support team know about any Pinger users that are abusing our service (please provide their Pinger number as well)

Important: If you need to block a group conversation and/or private, restricted, or unknown numbers, please reach out to support team and we can further assist you since these types of blocks cannot be handled through the app.

To block a contact:

Tip: Take screenshots of the offending text message(s)/calls BEFORE you block a number/contact. We cannot export or send copies of your message or call history before or after blocking a number so please be sure to save any info for your records. 

1. Login to TextFree Web 
2. Click on the arrow alongside their name or number under your current conversations
3. The last option you'll see in the dropdown is to "Block Number"
4. When you click this, you'll see the following popup to confirm the block (click it):

Important:

• Blocking a contact will not remove/delete the conversation. A  will display to the right of the phone number in your inbox to show you have that number blocked currently.
• If you delete the conversation you will lose any previous messages within that conversation and will be unable to retrieve them from TextFree Web or within the TextFree app. 
  • Note: Pinger will be unable to retrieve any message content once the conversation is deleted. We are sorry for any inconvenience this may cause. 
• We cannot block a specific area code, only specific numbers.

To unblock: Simply send a message to the phone number and the block will be removed.

Questions? Submit a request.