How do I cancel my subscription?

We understand that there may be times when you may need to cancel a paid subscription you have with Pinger. Follow the steps below to learn how to unsubscribe.  

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• Android
• iOS

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To cancel via mobile settings:

1. On your Android phone or tablet, open the Google Play Store 
2. Tap Menu   Subscriptions
3. Tap the subscription you want to cancel
4. Tap Cancel subscription
5. Follow the onscreen instructions

To cancel via Web browser:

1. Visit the Google Play Store
2. Sign in with your ID credentials
3. On the left-hand side, click on Subscriptions & Services
4. Your active subscriptions will be listed and you can click Manage to cancel

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged. If an app you've purchased a subscription for is removed from Google Play, your future subscription will be automatically canceled but past subscriptions will not be refunded.

To request a refund

1. Visit Google's website and following the instructions on how to request a refund
2. You can also request a refund from Pinger by reaching out to our support department and provide the following information:
   • Copy of your Google Play receipt that shows your subscription purchase
   • Order Number for the purchase 
   • Order Numbers should be in the format: GPA.1234-5678-9123-45678

Questions? Submit a request.

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To cancel via mobile settings:

1. Enter your device Settings and scroll to find iTunes & App Store 
2. Tap on your Apple ID: [e-mail]
3. Tap on View Apple ID
4. Scroll to find Subscriptions
5. Under Active subscriptions, tap on Pinger or Pinger and Cancel Subscription
6. Continue to Step 2 if a refund is requested.

If you are on iOS version 12.1.4 or 12.2 (beta), you can manage your subscription quickly by:

1. Opening the App Store
2. Tap your profile (you should see your photo at the top right corner)
3. Click on Manage Subscriptions

To cancel via Web browser:

1. Visit the iTunes store
2. Sign in with your ID credentials
3. Click View Information
4. Click Manage
5. Click Edit next to the subscription
6. Click Cancel Subscription

Important: Uninstalling an app will not automatically stop your subscription. You must cancel your subscription to end your subscription. If you uninstall the app without canceling your subscription, you will still be charged. If an app you've purchased a subscription for is removed from iTunes, your future subscription will be automatically canceled but past subscriptions will not be refunded.

Refunds

Pinger Support does not have the authority to process refunds for iOS customers since all purchases are strictly handled & processed by the Apple/iTunes store. Therefore, refund requests for a Pinger subscription must be handled through Apple.

For detailed information about Apple and refunds, click HERE. 

Questions? Submit a request.

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