How do I deactivate my account?

Note: Deactivating/closing your account does NOT delete your account. These are two separate processes. If you'd like to DELETE your account permanently, click here for more information. 

Deactivating or closing your account is different from deleting your account in that this action is temporary. Think of this process as temporarily suspending your account, rather than a permanent deletion. 

For example, you may want to disable your account temporarily if you're going on a trip and won't be using the app for a period of time, but want to re-activate it once you're back. 

What will happen when I deactivate my account? 

• You will not receive calls or texts to your Pinger number.
• You may lose some of your call & message history (depending on the length of time your account has been disabled/closed. 
• You may lose your Pinger number.
  • Remember that we reclaim unused numbers after 30 days of inactivity.
  • Pinger non-subscription accounts only, this does not apply to Pinger Plus accounts.

If you'd like to proceed with disabling your account at this time, follow the steps below.

Single Sign-On Accounts: If you use Apple or Google to sign into Pinger, you do not have the option to deactivate your account at this time. You can keep it as-is, or delete it permanently. 

How To Deactivate your Pinger Account

1. Pinger Settings. 
2. Under Account, tap Account Info. 
3. Select Deactivate or Delete Account. 
4. Select Deactivate Account. 
5. Tap Continue.
6. Confirm your selection by tapping Deactivate on the popup window (or cancel if you've changed your mind).
7. You'll receive a confirmation that your account has been deactivated. 
   • If you currently subscribe to Pinger/Pinger Plus, continue to follow the steps below.
   • If you don't pay for Pinger at this time, no further action is required as you have successfully deactivated your account. (Instructions to re-activate.)

Pinger Accounts with an ACTIVE Subscription 

If you have a paid subscription to Pinger or subscribe to Pinger Plus, you will need to decide what you'd like to do with your subscription at this time. 

On the deactivation confirmation screen, you will be presented with two options:

• Go to Subscription = select this button if you'd like to view or cancel your subscription at this time to avoid future charges. 
• Keep My Subscription = select this button if you intend to keep your subscription at this time and understand that you'll continue to be charged by Apple for your subscription until you manually cancel it. 

Items to note:

• To reactivate your account, please contact support. You cannot reopen your account via the app. 
• If you have special subscription pricing and you cancel your subscription, we will be unable to honor it or get it back should you request to re-activate your account in the future. 
• If you deactivate your account but keep your subscription active, you won't lose your pricing (unless you have a lapse in payment when your subscription is set to auto-renew)

If you have further questions about how to proceed with disabling your account, please contact Pinger Support.