"Call couldn’t connect" error message

Note: As a first step, check the Service Status Page to determine if there is a current Calling outage. You may experience the symptoms below if Pinger is experiencing a disruption to calls. 

Have you recently been experiencing calling issues with Pinger? If so, please follow the information below in an attempt to resolve your calling issue. 

Issue Symptoms

Receiving one (or more) of the following error messages below when attempting to place a call: 

• "call couldn't connect"
• "call failed" 
• "poor network connection" 
• "try again later"

Conditions

The error message is received when:

• You are connected to WiFi.
• You are placing an outgoing call. 

Cause & Resolution 

You may be unable to place a call due to any of the following reasons:

• Our app is currently experiencing a calling outage. (Check Service Status Page).
• You have a weak and/or poor WiFi connection.
• You have no signal currently (as indicated on the top-right of the dial pad screen).
• Your IP address is being blocked. 
• You are connected to a Virtual Private Network (VPN).

Please verify the following information below in an effort to resolve your calling issue prior to contacting support: 

• WiFi Connection: Turn WiFi off, then back on to try and establish a connection.
• Network: Try connecting to a different WiFi Network.
  • Could be an issue with your current WiFi connection.
• Private Network (if applicable): If you are connected to a VPN (Virtual Private Network) please disconnect and try your call again. More information can be found here.
• Airplane Mode: Ensure it's currently disabled in your device's settings.
  • If enabled, you cannot place calls.

After you have verified the above information:

Tip: Try toggling your device's Airplane mode on (for roughly 2 minutes) and then off. We've found that this sometimes fixes calling issues and restores signal to the app.

After that, please "Force Quit" or "Force Stop" the app, then re-open the app.

If you are continuing to have trouble with calls after completing the above steps, please contact us.