Have you recently been experiencing calling issues with Pinger? If so, please see below for more information on how to troubleshoot these issues.
Issue Symptoms
Receiving one (or more) of the following error messages below when attempting to place a call:
- "call couldn't connect"
- "call failed"
- "poor network connection"
- "try again later"
Conditions
- You are connected to WiFi
- You are placing an outgoing call
Cause & Resolution
The issues stated above may be occurring for a few reasons:
- You have a weak and/or poor WiFi connection
- You have no signal currently (as indicated on the top-right of the dial pad screen)
- Your IP address is being blocked
- You are connected to a VPN
Please verify the following information below in an effort to resolve your calling issue prior to contacting support:
- WiFi Connection: Turn WiFi off, then back on
- Network: Try connecting to a different WiFi Network (could be an issue with your current WiFi connection)
- Private Network (if applicable): If you are connected to a VPN (Virtual Private Network) please disconnect and try your call again.
- Airplane Mode: Ensure it's disabled
After you have verified the above information:
Tip: Try toggling your device's 'Airplane mode' on/off. We've found that this sometimes fixes calling issues and restores signal to TextFree.
- "Force Quit" or "Force Stop" the app
- Re-open the app
Questions? Submit a request.
Comments
89 comments
Tried all above remedies and still can't dial out! Help please
I still cant call can you fix it please
I can't call
having same problem, for over 2 weeks I cannot make or receive any calls.
have tried all above solutions with no change.
without the calling function this app becomes useless to me.
I can't call
Why can't I call out
I cant make any calls
Troubleshooting
I can make any call
My call when I call whether it Ring's or not will not hang up after?
I can't call at all
can you fix it I still can't call
I can't make a call
Poor App !!!! Cannot make or receive calls will look for a better app.
I can't make a call.. can you fix it for me.
I have great Wi-Fi, my phone says HD call and it's still saying call can't connect. Please help!
I can't make calls and I've brought more minutes! I've tried all the above. I need a refund!
Not let me call people
cchuck0012@gmail.com
Cool I like it it works great
😀😀
Cool appp
Why can't I call out
I can't call
Is a ok
I cannot call
What's your problem tell them
Call failed
Can't call
Cannot dial out
frasabo32@gmail.com
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