(Android) Receiving error 1005

If you received an error when attempting to create a Pinger account or log in to an existing account, please view the information below. 

Issue Symptoms

• Receiving the error code "1005" during registration or when trying to log in to Pinger
• Cannot create a Pinger account after inputting new account details and selecting the "Sign Up" button.
• Cannot log in after entering login credentials.

Conditions

• Signing up or logging in to a Pinger account on an Android device.
• Error is received during signup or when logging in and you cannot proceed to the next step.

Cause & Resolution

If you received a 1005 error code, our security filters have flagged your device due to an active MDM (Mobile Device Management) profile. 

To resolve this, please disable the MDM profile on your device before trying again.

To disable the MDM profile:

1. Go to your Device Settings
2. Tap Security
3. Tap Device administrators
4. Find your MDM / EMM profile
5. Toggle it off

Once disabled, please try completing your registration or login again and the error should no longer appear.

Questions? Submit a request.